Privacy Policy

Last updated: 12 Jan 2026

Mridulam is committed to protecting the privacy and personal information of its users. This Privacy Policy explains how Harmonia Tech ("Mridulam", "we", "us", or "our") collects, uses, stores, shares, and protects information when you access or use the Mridulam mobile application and related services.

By using the Mridulam application, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, you must discontinue use of the application.

1. Who We Are

Mridulam is owned and operated by Harmonia Tech, having its registered office at Harmonia Tech, 9/213, Konathukunnu, Thekkumkara, Thrissur, Kerala - 680123, India.

For any privacy-related concerns, you may contact us at support@harmoniatechglobal.com or +91 70127 42853.

2. Information We Collect

We collect only the information necessary to operate the platform, provide services, ensure safety, and comply with legal obligations.

The information collected may include:

• Personal information such as name, phone number, email address, country, and basic profile details provided during registration.
• Account and usage information including login details, call history, call duration, timestamps, supporter identifiers, wallet balance, and transaction references.
• Referral program data including referral codes, referral relationships, and reward eligibility events when you choose to use or share referral features.
• Payment-related information required to process transactions through authorized payment gateways. Mridulam does not store your complete card or banking details.
• Device and technical information such as IP address, device ID, operating system, app version, and diagnostic data.
• Analytics and usage data relating to how you interact with the application for performance monitoring and service improvement.

Mridulam does not record voice calls or store call content.

3. Why We Collect Data

Your information is collected and used for the following purposes:

• To create and manage user accounts.
• To provide voice-based emotional support services.
• To enable call connectivity, billing, and wallet deductions.
• To process payments and refunds where applicable.
• To communicate important service-related notifications.
• To provide customer support and resolve disputes.
• To improve platform performance, safety, and user experience.
• To comply with applicable laws, regulations, and legal requests.
• To prevent fraud, abuse, misuse, or unauthorized activity.
• To validate referral rewards, including device, IP, and payment checks designed to prevent abuse.

4. Use of Personal Information

The information provided by you is used strictly for legitimate business and operational purposes.

Mridulam does not sell, rent, license, or trade your personal data to third parties.

Your information may be shared only in the following circumstances:

• When required by law, court order, or government authority.
• With trusted service providers acting on our instructions for payment processing, analytics, hosting, or customer support.
• To protect the rights, safety, and security of Mridulam, its users, supporters, or the public.

Supporters on Mridulam do not have access to your personal information such as phone number, email address, or payment details.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws.

Call metadata and transaction records may be retained for legal, audit, and compliance purposes.

Upon account deletion, personal data will be deleted or anonymized unless retention is required by law.

6. Call Recording and Communication

Mridulam does not record voice calls.

Calls are conducted live and are intended solely for real-time emotional support. Users consent to voice communication by using the platform.

Users are strictly prohibited from recording, storing, or misusing conversations conducted on Mridulam.

7. Device Permissions

The Mridulam application may request access to certain device features, including:

• Phone permissions to enable voice calls.
• Notifications to deliver service updates and alerts.
• Storage access where required for app functionality.
• Network access for connectivity and performance.

Permissions are used only for their intended purpose. You may manage or revoke permissions through your device settings; however, some features may not function properly if permissions are denied.

8. Cookies and Tracking Technologies

Mridulam may use cookies or similar technologies where applicable to enhance app performance, security, and analytics.

You may disable cookies through your device or browser settings; however, certain features of the platform may become unavailable.

9. External Links

The application may contain links to third-party websites or services. Mridulam does not control and is not responsible for the privacy practices or content of external platforms.

Users are advised to review the privacy policies of any third-party services they access.

10. User Responsibilities

Users must not share account credentials or personal information with any other person.

Users must not disclose personal or sensitive information to supporters.

Mridulam is not responsible for any information voluntarily disclosed by users during conversations.

11. Your Rights

Subject to applicable laws, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent where processing is based on consent.
• Request deletion of your personal data.
• Object to certain types of data processing.
• Request information regarding cross-border data transfers.

Requests may be made by contacting support@harmoniatechglobal.com.

12. Security Measures

Mridulam implements reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or disclosure.

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

13. Legal Compliance

This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

This document is an electronic record and does not require physical or digital signatures.

14. Changes to This Policy

Mridulam may update this Privacy Policy from time to time. The latest version will always be available on the application.

Continued use of the application after changes constitutes acceptance of the updated Privacy Policy.

15. Consent Withdrawal and Data Requests

To withdraw consent, request data access, download, or deletion, please contact us at support@harmoniatechglobal.com.

Users can also request account and associated data deletion through the Mridulam account deletion request page.

Requests will be processed in accordance with applicable laws and within reasonable timeframes.

16. Contact Us