Hridayam
Branded voice-support tenant
Products
Configurable platforms for support and business operations.
Harmonia builds configurable products for support, operational visibility and business operations. Hridayam and Mridulam are tenant experiences powered by the same Call Support Platform.
Flagship product
Call Support Platform
Harmonia's Call Support Platform is a configurable, white-label, multi-tenant voice-support platform. It powers branded tenant deployments through a shared foundation for calling, wallet billing, users, agents and administration.
Hridayam
Brand: warm rose / language set: regional
Hridayam
Coins
A
Agent available
One-to-one audio support
Admin dashboardTenant controls
UsersTenant user records
AgentsPresence and status
WalletCoins and per-minute charging
PayoutsAgent payout records
One platform. Multiple support brands.
Hridayam and Mridulam are branded tenant deployments running on the same underlying platform. Each tenant can have its own name, logo, colors, visual theme, application configuration, users, agents, pricing and wallet configuration.
Tenant operational records are logically isolated by tenant context while all tenants run on Harmonia's shared platform infrastructure.
1K+
calls handled daily
10K+
support minutes daily
5K+
active users
Shared platform foundation
One platform. Multiple support brands.
Hridayam and Mridulam are branded tenant deployments running on the same underlying Call Support Platform. Each tenant can carry its own identity, application configuration, users, agents, pricing and wallet rules while operational records stay isolated by tenant context.
Live tenant deployments Onboarded tenants
Mridulam
Branded voice-support tenant
Customer application
A tenant-branded app for users to authenticate, view agents, start calls and manage wallet activity.
Dedicated agent application
Agent-side workflows for availability, presence, incoming calls, call continuity and histories.
Tenant admin dashboard
Administrative controls for users, agents, calls, wallet movements, tenant settings and payouts.
Wallet and coin billing
Recharge, balance, transaction history and configurable per-minute charging are supported by repository content.
Call operations
Live presence, one-to-one audio calls, incoming-call readiness, call state and call history.
Tenant branding
Tenant slug, headers, app configuration and tenant-specific deployment settings power each branded surface.
Visibility
Campaign clarity from creator discovery to payout.
Visibility is Harmonia's creator-marketing operations platform. It connects the admin console and mobile-first creator app so brands and operations teams can move campaigns through discovery, onboarding, content review, publishing proof, insights and transparent payout in one measurable workflow.
Campaign operations
Create campaigns with brand context, objectives, budgets, deliverables, hashtags, mentions and creator invitations.
Creator workflow
Support registration, campaign acceptance, content uploads, review gates and publishing proof from a creator-first flow.
Insights and payout
Keep Instagram proof, reach and engagement context, wallet transactions and withdrawal workflows connected to delivery.
Nexsus AI ERP
Journal-first operations with intelligence built on top.
Nexsus AI ERP is a multi-tenant, journal-first business platform for customer records, products, billing, payments, expenses, inventory, sales, purchasing, payroll, tax and logistics. Its AI layer reads derived operational models for explanations and insights while the Journal Service remains the source of truth.
Journal as source of truth
Financial and operational state changes are written through the Journal Service with balanced, immutable entries.
Events and projections
Transactional outbox events move through Kafka-compatible streams into account, inventory and analytics read models.
AI for explanation and insight
AI services consume derived projections for financial questions, collection context and operational analysis.
CustomersProductsBillingPaymentsExpensesInventorySalesPurchasingPayrollTaxLogisticsReports
Story Flow
AI-assisted story production for campaign-ready video.
Story Flow is a production-oriented, multilingual story-to-video SaaS workflow. It turns a brief into a reviewed story, characters, scenes and voice direction before the media pipeline takes over.
From brief to render
Make creative production inspectable.
The workflow keeps narrative decisions structured before generation: review the story, extract consistent characters, plan scenes, set voice direction and hand approved media to the render pipeline.
BriefStoryCharactersScenesVoiceRender
Video slot 01
Campaign opener
Start with the brief
A short hook that introduces the campaign world and its point of view.
Video slot 02
Product story
Show the transformation
Use structured scenes and voice direction to make the product story feel human.
Video slot 03
Campaign close
Leave a clear next step
Close with a concise message that can be adapted across social placements.
Example campaign
“The last monsoon letter”
An illustrative campaign concept: a warm, multilingual short story about a forgotten letter reconnecting two families before the rain arrives. Story Flow maps the narrative into scenes, character continuity, voice direction and three social-first edits.
AI Chat Support
Support workflows that combine AI assistance and human escalation.
Harmonia can design and integrate AI-assisted customer support experiences around knowledge bases, business policies, internal APIs and handoff rules. This is positioned as an implementation service and product direction, not as fabricated customer proof.
Grounded responses
Support flows can be connected to approved business knowledge, policies and internal records.
Human handoff
Conversation state can be routed to a support team when policy, sensitivity or uncertainty requires review.
Operational controls
Access, logging, deployment and monitoring are treated as part of the implementation scope.
Labs and concepts
Planner ideas are no longer presented as primary production products.
Business Planner and Project Planner appeared in the previous portfolio, but the site no longer presents them beside the active platform products unless their implementation status is confirmed.
Business Planner
Kept as a concept for business planning workflows, outside the primary product portfolio.
Project Planner
Kept as a concept for delivery planning workflows, outside the primary product portfolio.
Future additions
New public product pages should be added only when capabilities, assets and ownership are confirmed.
Product consultation
Build your next platform with Harmonia.
Discuss a Call Support Platform tenant, Nexsus AI ERP rollout, AI Chat Support implementation or a custom platform build.
- White-label tenant deployment planning.
- Backend, mobile and web application development.
- Deployment, monitoring and ongoing support.